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Account settings and support

How to change your name and language, delete your account, and contact support.

Settings

After you sign in, open Settings from the profile menu at the top right.

GroupItems
AccountEmail and verification status, age verification, name
HelpContact us
Advanced settingsDelete account

Sign out is in the profile menu at the top right.

Language

The web is available in English, 한국어, 日本語, 繁體中文, 简体中文, Português and Español. After you sign in, change it under Language in the profile menu. You can also add /en, /ko, /ja, /zh-Hant, /zh-Hans, /pt or /es to the front of an address to open it in that language. English is the default when no supported language is selected.

Deleting your account

  1. In Settings, open Advanced settings and press Delete account.
  2. Read what is deleted and tick the acknowledgement.
  3. Type DELETE to confirm, then press Delete account.
  • Once you ask, you are signed out on all devices right away.
  • Your account is deleted 5 days after the request. Until then, you can cancel: sign in and press Keep my account in the full-screen prompt or the notice at the top of the screen. Signing in alone does not cancel it.
  • You can sign up again with the same email.

To see what gets erased and what is kept by law, read Delete your CLIFF account.

Contact us

Sign in at Support and send us a message.

  1. Choose a Category: General, Playback, Purchase, Refund, Account security, Rights
  2. If it is about a payment, choose a Related order (optional).
  3. Write a Subject and Message, then press Create case.

You can find your messages and our replies in Your inbox. If you cannot sign in, contact us at hi@netty.fun or +82 70-8080-4323 (Netty Co., Ltd.).